Welcome to Crystal Palace Florist. These Terms & Conditions govern all online flower delivery orders placed through our website and apply explicitly to customers across Crystal Palace and surrounding areas. By placing an order, you confirm your acceptance of these Terms & Conditions. Please read them carefully before making a purchase.
In these Terms & Conditions, "we", "us", or "our" refers to Crystal Palace Florist, the operator of this online flower delivery service. "You" and "your" means the individual or entity placing an order. "Website" means our official online flower shop.
Our online flower delivery service is available throughout Crystal Palace and the surrounding areas. Should you wish to place an order outside of these locations, your order may be subject to cancellation or additional delivery charges. If you are unsure whether we deliver to your area, please check before placing your order.
To purchase flowers online, select your chosen items and add them to your basket. Upon proceeding to checkout, you must provide accurate delivery information including recipient name, address, and contact details. All orders are subject to acceptance and availability.
Once your order is placed, you will receive an automated order confirmation acknowledging that we have received your request. This confirmation does not constitute acceptance of your order. Acceptance occurs when we have processed and dispatched your flowers for delivery.
We reserve the right to refuse, cancel, or limit any order at our discretion and will notify you promptly if any such action is necessary. If payment has already been made for a cancelled order, you will receive a full refund.
Due to the perishable nature of fresh flowers and seasonal variability, certain flowers or products shown on our website may be unavailable at the time of your order. In such cases, we will substitute flowers of equal or greater value and quality, maintaining the overall look and feel of the arrangement. We will make reasonable attempts to notify you in advance of significant substitutions.
We offer delivery on selected dates within Crystal Palace and surrounding areas. Delivery times are estimates and, while we will make every reasonable effort to deliver as requested, we do not guarantee exact timings. It is your responsibility to ensure the recipient is available to receive the delivery at the address provided.
If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, in a safe location, or, if suitable, reattempt delivery. Additional delivery charges may apply in the event of repeated delivery attempts.
We are not liable for extra costs incurred due to inaccurate or incomplete delivery details provided by you. Deliveries are made in line with our own schedule and may be affected by factors beyond our control, such as adverse weather, traffic conditions, or other unforeseen events.
All prices listed on our website are inclusive of VAT unless stated otherwise and quoted in British Pounds Sterling (£). Payment must be received in full prior to the dispatch of your order.
We accept payment through the methods indicated during checkout, which may include debit cards, credit cards, and select digital payment options. Your card will be debited when you submit your order. All payment information is handled securely, and we do not store credit card details.
Crystal Palace Florist reserves the right to adjust prices at any time. Price adjustments will not affect orders already confirmed.
If you wish to cancel or change your order, you must notify us promptly. The following conditions apply:
Due to the personalised and perishable nature of flower arrangements, cancellations received after the above deadlines may not be eligible for a refund.
We are committed to delivering fresh, high-quality flowers. In the unlikely event that you are dissatisfied with your order, please contact us within 48 hours of delivery with details and photographic evidence of the issue. We will assess the matter and, where appropriate, offer a replacement or refund.
No refund or replacement is possible if we are not notified within 48 hours. Returns of fresh flowers are generally not possible due to their perishable nature, but we will always work with you to resolve any proven issues.
If a refund is approved, it will be processed using the same payment method used during purchase. Refunds typically take 3-5 business days to appear on your account.
We make every effort to present accurate photographs and descriptions of all floral arrangements offered for online flower delivery in Crystal Palace. However, actual flowers may vary based on seasonal availability, and photographs are for illustrative purposes only. Vase styles, presentation, and accessory items may differ from those shown.
If you include a personal message with your order, you are responsible for its content. We reserve the right to refuse to pass on any message that is deemed harassing, offensive, illegal, or inappropriate. Messages may be subject to spelling and length restrictions.
To the extent permitted by law, Crystal Palace Florist cannot be held liable for any direct, indirect, or consequential loss, damage, or expense (including loss of profits, revenues, or goodwill) resulting from or in connection with the use of our website, any delay in delivery, or failure to deliver the ordered products, except in cases of our proven negligence.
Our total liability for any claim shall not exceed the price paid for the goods supplied, and we will not be liable for indirect or unforeseeable losses. This limitation does not affect your statutory rights as a consumer under United Kingdom law.
We will not be liable for any delay or failure to perform our obligations where such delay or failure arises from events beyond our reasonable control, including (but not limited to): natural disasters, strikes, traffic disruption, weather, pandemic conditions, or supply chain interruptions.
All intellectual property rights in the website, content, images, and design are owned by Crystal Palace Florist or our licensors. The use, copying, reproduction, or redistribution of any part of this site without our prior written consent is prohibited.
We comply with UK data protection legislation. Your personal information, including contact and payment details, is handled securely and used exclusively for the purpose of processing and delivering your online flower delivery order. Full details are provided in our Privacy Policy available on our website.
We reserve the right to update or amend these Terms & Conditions at any time. Changes will take effect immediately upon their publication on our website. Please review these terms regularly to ensure familiarity with the current version.
These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed severed and the remaining provisions will remain in full force and effect.
No waiver by us of any breach of these Terms & Conditions shall constitute a waiver of any other breach. No failure or delay by us to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
If you have any questions about these Terms & Conditions relating to your online flower delivery in Crystal Palace and surrounding areas, please use the contact form provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crystal Palace, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crystal Palace.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
