Returns, Refunds and Complaints - Crystal Palace Florist
Our Commitment to Quality and Freshness
At Crystal Palace Florist, we take great pride in our reputation as a trusted local florist serving households and businesses in Crystal Palace and surrounding areas. Each arrangement is carefully handcrafted to ensure only the freshest flowers reach you. Our Fresh Flowers Guarantee assures that your blooms arrive vibrant, healthy, and at their peak, representing our dedication to premium quality and customer satisfaction.
Freshness Window Guarantee
Flowers are delicate natural products, and their longevity depends on proper care and handling. We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery. Should you experience any concerns with the freshness of your flowers within this window, we encourage you to contact us promptly with photographic evidence. We will always strive to resolve any issues to your satisfaction, in line with our guarantee to the residents and businesses of Crystal Palace.
Damaged-on-Arrival Policy
We take every precaution to ensure arrangements arrive in impeccable condition. However, in the unlikely event your flowers arrive damaged or significantly wilted, please notify us within 24 hours of delivery. Providing clear photographs of the damaged arrangement or items helps us quickly assess the situation and find the best resolution for you. Our team is committed to righting any wrongs as swiftly as possible.
Refunds and Replacement Options
Your confidence matters to us. If flowers are proven to be damaged on arrival or do not remain fresh within the guaranteed window, we offer two resolution options:
- Replacement Arrangement: We will recreate your arrangement and deliver it at the earliest opportunity, free of charge, to your Crystal Palace address or the initial recipient.
- Full Refund: Should you prefer a refund instead of a replacement, we will process it swiftly once the issue is confirmed. Refunds are made using the original payment method.
Our Complaints Procedure
We want every Crystal Palace Florist order to bring delight. If for any reason you are unhappy with your flowers or our service, please raise your complaint within the first 3 days after delivery. Simply provide your order reference and a clear description of the issue, along with any supporting photographs. Our customer care team will acknowledge your complaint within one working day and aim to resolve most concerns within three working days. Complex cases may take a little longer, but we’ll keep you informed at every stage, ensuring you always feel heard and supported.
Proudly Serving Crystal Palace
As a local Crystal Palace florist, we value the trust and loyalty of our community. Our returns, refunds, and complaints policies are built around transparency and fairness—so every recipient in Crystal Palace and nearby areas can enjoy garden-fresh flowers and peace of mind. Thank you for choosing us to bring beauty and joy to your special moments. If you ever need further assistance or have questions regarding your order, please don't hesitate to reach out. Your satisfaction is at the heart of everything we do.
